Please review our Refund & Return Policy and Shipping Policy before initiating any dispute with your financial institution. Please refrain from opening unnecessary disputes, as this process may take up to 90 days or more to resolve. For refund requests, please send all your concerns to payment@oukitelsore.co.za. 

For delayed deliveries due to logistics or any other circumstances, please communicate with us. We are always available and we update all our customers in case of any delayed orders. 

Always check your mailbox or order status communication through your account for updates on your orders.